Terms & Conditions

The Customer orders services via the electronic order form on our website. All prices are final, expressed in EUR and inclusive of VAT. No additional costs are required to complete a booking.

The service is considered ordered when the Customer selects it, confirms payment and successfully completes the card authorisation process.

All services are paid online via credit or debit card: MasterCard®, Maestro®, Visa®, American Express® or Diners® through the Stripe payment service. MySplitTours charges the Customer's card immediately upon completed transaction.

Upon completing the order, the Customer receives a voucher which serves as confirmation of purchase and payment. The voucher contains: voucher number, service ordered, date and time of service, price, number of customers and departure location.

The voucher may be used only once. If the voucher is lost or stolen, it can be reissued upon Customer request by contacting MySplitTours directly.

Cancellation by MySplitTours: If the minimum number of passengers required for a scheduled tour is not reached, MySplitTours reserves the right to cancel the tour no later than 12 hours before the start date. In this case, the Customer receives a full refund.

Cancellation by the Customer:

For groups of 5 or more people, and for private tours, day trips or boat rentals, the following cancellation fees apply:

Customers must hold valid personal travel documents for all destinations on the tour. Invalid documents leading to cancellation of travel are not the responsibility of MySplitTours.

If a travel document is lost or stolen during the trip, the cost of obtaining new documents is borne by the Customer. Our guide will assist where possible without disrupting the tour program.

Customers must comply with all foreign exchange, customs and entry regulations of Croatia and any countries visited during the tour. Any costs resulting from violations of these regulations are the sole responsibility of the Customer.

Customers are responsible for their personal belongings at all times. When leaving the vehicle, Customers must take all personal items with them.

MySplitTours is not responsible for theft, loss or damage of objects left unattended in the vehicle.

Complaints must be submitted in writing no later than 7 days after the service has ended. Complaints submitted after this period will not be considered.

MySplitTours will respond to written complaints within 14 days of receipt. The response period may be extended by a further 14 days if additional information gathering is required.

While a complaint is being resolved (up to 28 days), the Customer agrees not to seek third-party mediation, arbitration or media involvement, and waives the right to legal action during this period.

The maximum compensation per complaint is limited to the value of the service which was not provided as agreed, and does not include services already used or the total package price.

Any disputes will be resolved by the court in Split under Croatian law.

MySplitTours collects only the personal data necessary to fulfil the requested service. All data is kept strictly confidential and is accessible only to employees who require it to perform their duties.

MySplitTours will not export or share personal data with third parties, except where necessary for the direct fulfilment of the booked service (e.g. driver, tour guide).

Customer data is stored in our secure database in accordance with GDPR and Croatian data protection regulations. Customers may request removal of their data at any time by contacting info@mysplittours.hr.

MySplitTours undertakes to:

Provide all contracted services fully as described, select service providers in accordance with the best business practices, and protect Customer rights and interests. In the event of Force Majeure or unforeseen circumstances, MySplitTours will offer a substitute solution where possible.

The Customer undertakes to:

Personally meet all entry and customs requirements of Croatia and visited countries, observe the rules of hotels and facilities visited, cooperate with tour representatives and service providers, and immediately compensate any damages caused during the service.